Processing Time

Every pair of HAJINK shoes is meticulously handcrafted. In-stock styles ship within 3 business days. Made-to-order styles ship within 7 business days. In the rare event of a material shortage, our concierge team will reach out via email or SMS. If we cannot establish contact within 30 days, a full refund will be automatically issued.

Seasonal Processing

During peak periods or busy seasons, crafting may require additional time. As each pair demands precise care and exceptional craftsmanship, we dedicate our full attention to ensuring the highest quality, and appreciate your patience as we expedite your delivery.

Standard Shipping

We are pleased to offer complimentary standard shipping on most global orders. Tracked to your destination — free shipping delivery time is approximately 5–15 days to most locations. Once your order ships, a tracking link will be emailed to you immediately. Express shipping (FedEx) is available at checkout for an additional surcharge.

Express Delivery

For expedited service, a premium FedEx option is available at checkout for an additional surcharge, delivering to most global destinations within 2 to 8 business days.

Before Shipment

You may cancel your order and receive a full refund at any time prior to shipment. Once an order has shipped and is in transit, cancellation cannot be accommodated.

Transit Protection

If a shipment cannot be delivered within 60 days, the logistics provider will issue compensation for the order (excluding circumstances beyond our reasonable control, such as natural disasters, strikes, conflicts, or customs delays). Our team will continuously monitor your shipment and assist you throughout the process.

Please note that HAJINK cannot be held responsible for lost, returned, or misdirected shipments resulting from incorrect addresses provided at checkout.

If you suspect your package is lost, please contact us within 60 days of your original order date. We are unable to accommodate lost package claims for orders exceeding 90 days old.

1. Change Shoe Size / Color / Style

Please review our size chart carefully before placing your order. You may exchange for a different size, color, or style within 30 days of receiving your shipment. Please note that you are responsible for the cost of returning the shoes to us. We will cover the shipping cost of the replacement pair, provided the shoes are returned in the same condition they were sent.

2. Refund

If you are not satisfied with your purchase for any reason, you may return the items within 30 days of the receipt date for a replacement or refund (excluding shipping costs). Once we receive the returned items, we will process your refund as soon as possible. Please contact us before shipping items back to obtain the correct return address.

Refunds and Exchanges Email: hajinkshoes@gmail.com

3. Non-Refundable Cases

To ensure clarity and fairness, please review the following non-refundable conditions before placing your order.

A. Incorrect or Incomplete Shipping Address

We ship only to the address provided at checkout. Please ensure your shipping details are accurate and complete. We are not responsible for orders that are delayed, returned, or undeliverable due to incorrect or incomplete addresses. If a package is returned due to address issues, we may not be able to issue a refund, as carrier shipping costs may exceed the product value.

B. Customs Duties and Import Taxes

If a customer refuses to pay applicable customs duties or import taxes required by local authorities, the order may be returned or abandoned. In such cases, refunds may not be issued.

C. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package from a local pickup location, the order may be returned or destroyed by the carrier. Refunds are not guaranteed in these situations.

D. Damage Caused by Improper Use

We are not responsible for damage caused by improper use, misuse, or failure to follow care instructions after delivery.

E. Worn or Used Items

Items that have been worn, used, or altered after delivery are not eligible for return or refund.

F. Clearance or Final Sale Items

Clearance and final sale items are not eligible for return, exchange, or refund unless defective upon arrival.

G. Orders Over 90 Days

Orders placed more than 90 days ago are no longer eligible for return or refund requests.

H. Force Majeure

Delays or loss of packages resulting from force majeure events — including but not limited to natural disasters, strikes, wars, or policy changes — are not eligible for refund.

4. Return Label, Shipping Cost, and Return Address

At this time, we are unable to generate return labels through our system. All returns must be arranged by the customer through a local carrier (such as USPS, Canada Post, Australia Post, etc.).

Customers are responsible for return shipping costs when the return is due to their own preference or error (e.g., wrong size, color, or style ordered; item not liked). We will cover return shipping costs if the return is due to our error (e.g., wrong product, wrong size, wrong color shipped; damaged item).

We currently offer two return address options:

A. China Studio

Ship back to our China Studio using the most convenient and affordable method available to you. (Recommended if your return shipping cost is below $35.)

B. US, CA, or AU Warehouse

Return to our US, CA, or AU warehouse through our logistics partner. Please note that you are responsible for the cost of shipping back to the warehouse (contact our customer service for a discount). All international returns and exchanges under 3 kg are subject to a $28 USD returns processing fee (covering warehousing, shipping to China, and import duties). This option is recommended if your return shipping cost would exceed $35.

5. Refund Process

For returned items or exchanges, we will inspect the returned goods and send you a refund confirmation email within 7 business days of receiving your package. Your refund will be returned to your original payment account within 10 business days of that email:

A. PayPal account refunds

Up to 48 hours

B. Credit card refunds

2–7 business days

Refunds can only be issued to the same payment method used for the original purchase. If your original card has expired or been replaced, please contact your bank directly — in most cases, they will automatically transfer the refund to your new card or account.

6. Additional Warranty Notes

A.

All returned items must be in new condition — unused, unworn, unwashed, and with all original tags and packaging.

B.

Please do not send the package back to the sender's address. If your return request is accepted, we will provide the correct return address and instructions.

C.

Any return sent to an address other than the one provided by HAJINK — or to the address on the original shipping package — cannot be received by us and will not be eligible for a refund or exchange.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the item and packaging
• A description of the issue

We will review your case and provide an appropriate solution as quickly as possible.

Quality Assurances

Fine footwear is not designed to endure indefinitely—even the most meticulously crafted pairs will naturally exhibit signs of wear through regular use. We kindly encourage you to familiarize yourself with proper leather care.

Should your shoes develop any structural defects within 30 days of receipt due to non-artificial causes—such as sole, upper, or heel cracking, degumming, or leather peeling—we will gladly arrange a replacement for you.

Within 90 days of receipt, any defect arising from non-artificial causes will be repaired completely free of charge.

• The Process: Email us → Ship the shoes back → Provide us with the tracking number → Upon receipt, we will dispatch a new pair or return your professionally repaired shoes.
• Shipping Fees: The client accommodates the cost of return shipping; HAJINK covers the delivery cost of the replacement or repaired pair.