Return and Exchange Policy
To be eligible for a return or exchange, items must be unworn, unwashed, unaltered, and include all original tags and packaging. Refunds or exchanges will not be issued if the customer refuses delivery of the package.
1. Change Shoe Size / Color / Style
Please review our size chart carefully before placing your order. You may exchange for a different size, color, or style within 7 days of receiving your shipment. Please note that you are responsible for the cost of returning the shoes to us. We will cover the shipping cost of the replacement pair, provided the shoes are returned in the same condition they were sent.
2. Refund
If you are not satisfied with your purchase for any reason, you may return the items within 7 days of the receipt date for a replacement or refund (excluding shipping costs). Once we receive the returned items, we will process your refund as soon as possible. Please contact us before shipping items back to obtain the correct return address.
Refunds and Exchanges Email: hajinkshoes@gmail.com
3. Non-Refundable Cases
To ensure clarity and fairness, please review the following non-refundable conditions before placing your order.
4. Return Label, Shipping Cost, and Return Address
At this time, we are unable to generate return labels through our system. All returns must be arranged by the customer through a local carrier (such as USPS, Canada Post, Australia Post, etc.).
Customers are responsible for return shipping costs when the return is due to their own preference or error (e.g., wrong size, color, or style ordered; item not liked). We will cover return shipping costs if the return is due to our error (e.g., wrong product, wrong size, wrong color shipped; damaged item).
We currently offer two return address options:
5. Refund Process
For returned items or exchanges, we will inspect the returned goods and send you a refund confirmation email within 7 business days of receiving your package. Your refund will be returned to your original payment account within 10 business days of that email:
Refunds can only be issued to the same payment method used for the original purchase. If your original card has expired or been replaced, please contact your bank directly — in most cases, they will automatically transfer the refund to your new card or account.
6. Additional Warranty Notes
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery and include:
We will review your case and provide an appropriate solution as quickly as possible.
Quality Assurances
Fine footwear is not designed to endure indefinitely—even the most meticulously crafted pairs will naturally exhibit signs of wear through regular use. We kindly encourage you to familiarize yourself with proper leather care.
Should your shoes develop any structural defects within 30 days of receipt due to non-artificial causes—such as sole, upper, or heel cracking, degumming, or leather peeling—we will gladly arrange a replacement for you.
Within 90 days of receipt, any defect arising from non-artificial causes will be repaired completely free of charge.
Please contact our concierge team at hajinkshoes@gmail.com to initiate this process.
We are Chinese craftsmen. All shoes ship from and return to our studio in China. We are actively working toward offering return services to warehouses in the United States as our order volume expands. Because our footwear encompasses an extensive range of styles, sizes, and colors—and frequently accommodates special customer requests—maintaining a large localized inventory is not always feasible.
We stand by our brand values and are proud to be a trustworthy partner to our customers.
