Standard Dispatch
Every pair of HAJINK shoes is meticulously handcrafted. In-stock selections are dispatched within 48 hours, while bespoke styles crafted to order require up to 7 days of dedicated artistry. In the rare event of a material shortage, our concierge team will reach out via email or SMS. If we cannot establish contact within 30 days, a full refund will be automatically issued.
Seasonal Processing
During peak periods or busy seasons, crafting may require additional time. As each pair demands precise care and exceptional craftsmanship, we dedicate our full attention to ensuring the highest quality, and appreciate your patience as we expedite your delivery.
Standard Shipping
We are pleased to offer complimentary standard shipping on most global orders. Tracked to your destination, eligible selections will arrive in approximately 5 to 15 business days. Once your order is dispatched, a tracking link will be emailed to you immediately.
Express Delivery
For expedited service, a premium FedEx option is available at checkout for an additional surcharge, delivering to most global destinations within 2 to 8 business days.
Before Dispatch
You may cancel your order and receive a full refund at any time prior to shipment. Once an order has been dispatched and is in transit, cancellation cannot be accommodated.
Contact our concierge team at hajinkshoes@gmail.com
Transit Protection
If a shipment cannot be delivered within 60 days, the logistics provider will issue compensation for the order (excluding circumstances beyond our reasonable control, such as natural disasters, strikes, conflicts, or customs delays). Our team will continuously monitor your shipment and assist you throughout the process.
Please note that HAJINK cannot be held responsible for lost, returned, or misdirected shipments resulting from incorrect addresses provided at checkout.
If you suspect your package is lost, please contact us within 60 days of your original order date. We are unable to accommodate lost package claims for orders exceeding 90 days old.
